The California State University

Exploding the Myths of Shared Services

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    Shared Services has been around now for nearly thirty years! As a “solution” for the delivery of truly efficient and effective support services, it has built a convincing track record of success. However, there have also been many failures. And Shared Services is relatively new to the Public Sector and to Higher Education in particular. Shared Services still elicits a lot of emotion and misunderstanding. It is often not defined, and is often confused with the simple act of centralization, but it is way more than that. In this presentation, Phil Searle, a Shared Services veteran with over 25 years of experience, will share with you a clear definition of Shared Services and unveil the myths of Shared Services, including specifically why “Shared Services” is not Shared Services just because you call it so. Furthermore, you will also hear some of the trends of Shared Services evolution in general and in Higher Education in particular. The session will also discuss some example case studies, and some of the winning strategies that can be used to implement an effective Shared Services model.


    Contact Information:

    Phil Searle
    Founder and Chief Executive Officer
    Chazey Partners