The pace of change in higher education continues to accelerate, and challenges are becoming increasingly complex. Change management is a hot topic as universities seek to build change management competencies within their institutions. Change management concepts include the importance and challenges of gaining buy in; leadership/sponsorship as a critical success factor; resources, tools and methodologies; building the in-house expertise; measurements of success and outcomes; and the importance of reviewing lessons learned.

Bridget Wikidal, Director, PMO & Cal State Online Program
Michael P. Redmond, Assistant Vice Chancellor, Strategic Initiatives and Support Services

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